MANAGERIAL FUNCTION IN THE PROCESS EFFICIENCY MONITORING AND MEASUREMENT

Author(s): JAN KOVACS
Faculty of Economics, VSB - TU Ostrava, Management Department
E-mail: jan.kovacs@vsb.cz
Journal: Journal of Academic Research in Economics
Volume: VOLUME 1 (2)
Year: 2009
Full text: http://www.jare-sh.com/
Publisher: Spiru Haret University - Faculty of Accounting and Financial Management, Constanta

Abstract. One of the structural sections in control process model is monitoring and measuring of the processes. Under this model, the process manager can control processes, that means, systematically monitor and assess he efficiency of processes and pursue a correction action in the case he find out incongruity within required outputs. It's feedback, which advises, whether the process of control is harmonious and perfect. This article reports the summary of the universal figures and methods, which should be not only known, but applied by process managers. Within those indicators we can name the time realization of product, process costs, OEE, indices level of satisfaction and loyalty consumers, benchmarking etc. Another methods and approaches used to process monitoring and measuring are the abnormalities control, Six sigma, EFQM model etc. (pp. 161-180)

Keywords: Quality control process, universal indicators efficiency of process, basic approaches to monitoring and measuring of the processes

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